By Jeff Scott. Excerpted and adapted from a December 17, 2009 post on Gather No Dust. Used by permission.

These notes are no longer current, but you might find them worthwhile as recent historical material to serve as context for current activity in this area. All items previously appeared in other LLN articles. 

This piece brings together some commentaries about technology and your library's connections with your community. You'll find much more in the Related Articles at the end of this piece.

Essays on engaging the community through social media. For more ways to engage the community, see Engaging the Community: Beyond the Website.

By Jeff Scott.

Some of the world's great business leaders in retail and hospitality fields--particularly those whose face isn't terribly well known--make it a practice to drop in at their own establishments to see how regular customers are actually treated.

Libraries aren't for-profit businesses, but this may be one business practice that could benefit libraries.

Libraries organize and preserve the evidence of human creativity--and it's increasingly appropriate for libraries of all kinds to take the next step, fostering that creativity.

Do traditional library services--circulation, reference, etc.--still matter, or are they (and physical libraries in general) obsolescent in a brave new digital world? A range of commentaries from the past few years...

You're paying attention to good service, of course--aren't you?

Your library policies are intended to assure the best service across the board--aren't they?